2016 - Present
- Provide a positive, well-informed experience for Pacific Science Center patrons onsite. Confidently and adeptly handle escalated guest issues and resolve to satisfaction of both guest and Pacific Science Center. Facilitate guest experience and flow through monitoring of queuing, entry, etc.
- Foster a structured and supportive work environment, in conjunction with Coordinators and Guest Services Director, for Exhibit Hosts to include training, tracking of attendance, daily shift rotations, etc. Encourage positive behaviors that promote a team environment. Monitor staff interactions with guests to ensure excellent customer service is being provided. Observe and report if staff members are following stated policies and procedures. Contribute to process of verbal/written disciplinary actions. Step into any Exhibit Host position as needed.
- Be knowledgeable about all facets of exhibition operations, including turning the exhibit on and off, daily troubleshooting, etc. and proactively communicate needs cross-departmentally. This includes groups such as custodial, facilities, exhibits, etc. regarding building appearance, potential and existing hazards, and more – be the voice of the guest experience from their perspective and yours.
- Ensure the security and safety of Pacific Science Center staff, guests and exhibit components in the exhibit space through proactive monitoring and skillful and appropriate response when called upon.